PEST SERVICES ROUTE MANAGER

PEST SERVICES ROUTE MANAGER

Pest Services Route Manager

Department:  Pest Services

Job Status:  Full Time

FLSA Status:  Salary Exempt

Reports To:  Pest Services Branch Manager

Work Schedule:  Varies

Amount of Travel Required:  Up to 70-80%

Positions Supervised: None

 

POSITION SUMMARY

The Pest Services Route Manager is responsible for providing professional services and delivering proactive solutions associated with the assigned geographic territory.

 

ESSENTIAL FUNCTIONS/JOB DUTIES

Build company brand by example and positively collaborating with customers, government, community organizations, and team members while ensuring ethical business practices.
Deliver the promise – establish and maintain pest free customers – honoring our “Zero Tolerance” pledge through personal integration of the six-step service protocol and program procedures.
Ensure all assigned contract route revenue is completed as scheduled and by the 28th of each month, while maintaining company standards for service quality. Minimum target of $16,000 in monthly contract volume.
Builds and manages schedule/calendar to ensure route compliance and TDA regulation.
Delivers the pest free promise to customers – deliver service specific to each customer agreement and maintain 24-hour non-emergency and 24-hour emergency response time consistent with protocol per client.
Manages client relationship, service requests, and investigates and resolves customer concerns promptly.
Offer and provide services in addition to core pest program agreements.
Support branch growth via qualified business leads and referrals.
Manages assigned route customer accounts receivables and collects delinquent accounts. Confirms potential skips with manager prior to service.
Orders and maintains calibrated equipment, supplies, and materials based upon monthly need as required for service work and as approved by managers.
Follows all PSSI protocols and procedures per industry specification.
Assists PSSI Pest Services Managers in other duties as assigned.
MINIMUM QUALIFICATIONS

High School diploma
Experience in the Pest Services Industry
PREFERRED QUALIFICATIONS,

Microsoft Office experience (Word, Excel, PowerPoint, and Outlook)
Basic computer navigation
Knowledge of CRM tools, specifically PestPac

 

WORK ENVIRONMENT

Multiple customer locations throughout the day – commercial businesses

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